TachoPlus
Information

Whether general information, specific FAQs or downloads – on this page you will find the most important information about TachoPlus, the software for tachograph data analysis. If you cannot find what you are looking for or would like advice, please do not hesitate to contact our support team:

Support

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Questions for TachoPlus

Here you will find the most important questions and answers, which we are constantly adding to from our customer contact.

In any case, a meticulous follow-up check of the accused Infringements is worthwhile. And the best way to do this is with a programme that has a very high level of accuracy when evaluating offences. TachoPlus offers you such accuracy, as police authorities and lawyers have unanimously confirmed. If you are not sure about the interpretation of the law, it makes sense to ask an expert.

To avoid future Infringements, take a look at some of the most common errors found in fine notices to date:

 

  • Stating the time in UTC time instead of local time
  • Non-consideration of drivers’ manual recordings (e.g. when taking a break)
  • Non-consideration of weekly rest time compensations
  • Miscalculations during driving breaks
  • Miscalculations in the daily rest period for journeys over midnight
For most companies, it will be difficult to competently prove the errors in the fine notice. And calling in a lawyer straight away makes the whole thing even more expensive.

 

This is why TachoPlus offers all customers and (as yet) non-customers the opportunity to have their fine notices checked independently free of charge. We can currently process fine notices from Germany, Austria and Switzerland (ARV1 only)

 

Simply send an email to your TachoPlus sales representative with these documents:
  • Copy of the complete fine notice, including the address of the authority
  • Copy of the driver card data for the affected time period
  • Download files of the affected vehicles in the affected time range
  • Your questions and comments on this and your contact details with e-mail address

As soon as your documents have been received, your TachoPlus salesperson will provide you with free legal information.

If you are not yet a TachoPlus customer and would still like free legal advice, you will find your contact details below:

Non-customers in Switzerland

Softproject AG
TachoPlus legal information
Bogenstrasse 14
CH-9000 St.Gallen
Tel +41 (0)71 242 70 70
Fax +41 (0)71 242 70 79
Email [email protected]

Non-customers in Germany and Austria

Softproject AG
TachoPlus Legal information
Bogenstrasse 14
CH-9000 St.Gallen
Tel +41 (0)71 242 70 70
Fax +41 (0)71 242 70 79
E-mail [email protected]

Simply send an e-mail to your TachoPlus sales representative with these documents:
  • Copy of the complete fine notice, including the address of the authority
  • Copy of the driver card data for the affected time period
  • Download files of the affected vehicles in the affected time range
  • Your questions and comments on this and your contact details with e-mail address

As soon as your documents have been received, your TachoPlus salesperson will provide you with free legal information.

If you are not yet a TachoPlus customer and would still like free legal advice, you will find your contact details below:

Non-customers in Switzerland

Softproject AG
TachoPlus legal information
Bogenstrasse 14
CH-9000 St.Gallen
Tel +41 (0)71 242 70 70
Fax +41 (0)71 242 70 79
E-mail [email protected]

Non-customers in Germany and Austria

TachoPlus Fleet Solutions GmbH
Legal information
Am Bahnhof 1
D-72505 Krauchenwies
Tel +49 7576 97590 10
Fax +49 7576 97590 29
E-mail [email protected]

  • We guarantee confidentiality for your submitted data. We keep it under lock and key and only pass it on to experts and lawyers for specific clarifications.</li
  • We analyse the data precisely and compare it with the fine notice
  • We prepare a report for you on all offences and make a recommendation on how to proceed.</li
  • If necessary, we will contact the authorities and draw their attention to any incorrect offences.</li
  • We will also provide you with the address of a lawyer if you subsequently want or need to take legal action.</li

Yes, we offer interested parties the opportunity to test TachoPlus for 28 days without obligation. If you would like to try the locally installed solution, please contact your TachoPlus sales representative to request a trial version. For the web-based solution from TachoPlus, you can activate a demo version with just a few clicks and in just a few minutes via the link provided.

Yes, switching to TachoPlus is possible and uncomplicated. As every provider that archives and analyses tachograph data is legally obliged to offer an export function for the original tachograph data – typically in DDD format for official inspections – you can use this function to export your data. Once exported, you can simply import the data into our TachoPlus system. For further information and assistance with the changeover process, please do not hesitate to contact us.

Yes, as an existing TachoPlus customer you can benefit from our free data transfer service. To make the switch to the TachoPlus-Web solution, all we need is a current backup of your database. With this backup, we will import your data into the new TachoPlus-Web environment and ensure that your transition is seamless and without data loss.

Yes, our TachoPlus version 4 is fully compatible with the smart tachographs of the second generation version 2 (Gen2V2). This includes models such as the VDO 4.1 or the Stoneridge SE5000 Smart2. In addition, this version also supports the new Gen2V2 driver cards. This ensures that our customers are always up to date with the latest developments in tachograph technology.

Our TachoPlus telematics parser service enables the automated import of your tachograph data and provides an efficient solution to the challenges associated with manually downloading this data. The time-consuming, manual download of tachograph data is replaced by modern telematics systems that utilise the so-called remote download function (RDL). With RDL, the archiving-relevant DDD data is transmitted from the digital tachograph and the driver card via mobile radio and can be downloaded at any time during the drive.

Our solutions are 100 per cent telematics-compatible. The TachoPlus telematics parser service not only automates the import of DDD downloads directly from your provider’s telematics portal, but is also compatible with a large number of telematics integration partners, including

  • Daimler Fleetboard
  • LostnFound AG
  • MAN RIO
  • Renault Optifleet
  • Scania Tachograph Services
  • Spedion GmbH
  • Volvo Dynafleet
  • Webfleet Solutions TomTom

Do you have any questions?
We will be happy to advise you.

Find out why TachoPlus is one of the leading software solutions for tachograph data in Europe.

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